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How it works

You keep delivering the customer experience. We handle what happens next.

We map the review opportunities, connect the channels, build the collection process and then manage the replies, publishing, reporting and ongoing improvements for you.

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1Collect Reviews 2Share Reviews 3Rank Higher 4Grow & Profit

Your done-for-you setup

From first conversation to a working Review Flywheel.

  1. 1

    Understand

    We map your customer journey.

    We identify your services, locations, review opportunities, current reputation gaps and the simplest process for your customers.

  2. 2

    Connect

    We connect every relevant channel.

    We connect Google and other review sites, then email, SMS, WhatsApp, Facebook, Instagram, Google Posts and your website where required.

  3. 3

    Configure

    We build your branded review journey.

    We configure your logo, wording, response tone, service and location preferences, reminders and customer-recovery alerts.

  4. 4

    Collect

    We install the best review collection method.

    We set up QR and kiosk mode, quick requests, automated campaigns or the right combination for the way your business serves customers.

  5. 5

    Put it to work

    We turn new reviews into useful customer proof.

    Reviews receive professional replies and the best written and video feedback becomes Facebook, Instagram, Google Posts and fresh website content.

  6. 6

    Launch

    We put the live process into your workflow.

    We provide any simple staff wording required, confirm every connection and make sure review collection is actively working before setup is considered complete.

  7. 7

    Maintain

    We report progress and keep momentum moving.

    We monitor review flow, replies, publishing, sentiment and visibility direction, then improve wording, timing or collection methods when needed.

Built around your workflow

We choose the collection process that fits your business.

You are not expected to work out which option to use. We select, build and configure the simplest route for your customers.

QR code and kiosk mode

We create and brand the on-site journey for restaurants, gyms, shops, garages, clinics and hospitality businesses.

Quick review requests

We configure a simple individual request process for trades, dentists, consultants, solicitors and appointment businesses.

Automated campaigns

We import eligible customer contacts and configure professional request and reminder campaigns for you.

Customer recovery alerts

We can collect private service feedback alongside a fair review-request process and alert you quickly when a customer needs attention.

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