The right moment passes
Customers are most likely to respond while the positive experience is still fresh.
Step 1 of the Review Flywheel · Collect Reviews
Never miss another review opportunity.
We connect the relevant review platforms, build every collection route around your business and manage professional replies and complaint alerts as new feedback arrives.
The problem
Satisfied customers rarely leave reviews without a well-timed prompt.
They mean to do it later, lose the link or simply forget. Relying on staff memory creates an inconsistent flow and leaves valuable customer proof uncollected.
Staff forget to ask
Review requests become inconsistent when they depend on memory and individual confidence.
One collection method does not fit every business
A restaurant, trade business and professional practice need different request journeys.
Done for you
What we put in place for your business.
You are not left with another platform to configure. We build and manage the process around your customers and workflow.
Review platforms connected
We connect Google first, then relevant platforms such as Facebook, TripAdvisor and industry-specific review sites.
Branded review journey
We customise the review page, logo, wording and customer journey around your business.
Email, SMS and WhatsApp
We configure the communication channels that suit the way your customers already interact with you.
QR code and kiosk mode
We build ready-to-use QR and on-site review journeys for premises, counters, vehicles and printed material.
Quick review requests
We configure a simple process for sending individual requests after jobs, appointments or consultations.
Automated campaigns
We set up campaigns for existing customer lists, including professional wording and follow-up reminders.
Optional experience filter
Where appropriate and permitted, we configure a private-feedback route for poor experiences and a clear public-review journey for satisfied customers.
Staff request guidance
We provide the timing and wording your staff need so asking for reviews feels natural and consistent.
Automatic professional review replies
We configure approved, natural responses using your business tone, services and local wording.
Complaint and recovery alerts
Poor experiences are flagged quickly so your team can respond privately and protect the customer relationship.
Ongoing collection optimisation
We monitor what is working and adjust wording, timing or the collection method when needed.
How it works
A clear process that keeps moving.
- 1
We connect the right review sites
Google is connected first, followed by the other platforms that matter to your customers.
- 2
We choose the best collection method
We select QR and kiosk mode, quick requests, automated campaigns or the right combination for the business.
- 3
We build and brand everything
Messages, links, pages, reminders, logos and optional private-feedback filtering are configured for you.
- 4
We launch, respond and keep it moving
The collection process becomes part of your normal customer journey, while new feedback receives the right response and attention.
The business outcome
Why this stage matters.
More customers are asked at the right time.
Leaving feedback becomes quick and straightforward.
New reviews receive prompt professional replies.
Complaints are surfaced early instead of being missed.