About these terms
These terms apply to this website and to Review Flywheel services supplied by Review Flywheel. Our services are primarily offered to businesses, sole traders, partnerships, charities and other organisations. A proposal, order form or written service agreement may include additional terms. If there is a conflict, the signed or accepted service agreement takes priority.
Website information
Website content is provided for general information and does not amount to legal, financial or professional advice. We take reasonable care over accuracy but may update features, examples, prices and service descriptions. Availability of a feature may depend on third-party platforms and the package agreed with you.
Forming a contract
Submitting a form does not by itself create a contract. A contract begins when we confirm acceptance of an order, proposal or service agreement in writing, or when we begin work at your request after clearly agreeing the scope and price.
You confirm that the person accepting an order has authority to bind the named business or organisation.
Our services
The agreed service may include review-request setup, connected review destinations, email or messaging workflows, review monitoring, professional draft or managed replies, complaint alerts, website review displays, social content, Google Business Profile content, reporting, local content and related setup work.
The exact deliverables, channels, frequency, account limits and support arrangements are those shown in the accepted proposal or package description.
Your responsibilities
You agree to provide accurate information, timely approvals and the access reasonably needed to perform the service. You remain responsible for:
- The legality and accuracy of customer lists, review requests, claims, offers, images and other material you supply.
- Having a lawful basis to contact customers and providing required privacy information.
- Keeping account credentials secure and promptly removing access when no longer needed.
- Complying with applicable laws, professional rules and third-party platform policies.
- Checking content that requires your approval and telling us promptly about errors or sensitive issues.
Genuine reviews and platform rules
Review requests must be sent to genuine customers based on real experiences. You must not ask us to create false reviews, selectively suppress lawful negative feedback, offer prohibited incentives, impersonate customers or use any process that breaches a review platform’s terms.
Google and other platforms control their own listings, moderation, ranking systems and account access. We cannot require a platform to publish, retain, remove or rank any content.
No guaranteed ranking or commercial result
We will perform the agreed service with reasonable care and skill. However, local rankings, map-pack positions, review volume, review ratings, enquiries, sales and revenue are affected by many factors outside our control. We do not guarantee a particular ranking, number of reviews or financial result.
Fees, plans and bonuses
Fees and payment dates are set out in the accepted order. Unless stated otherwise, recurring fees are payable in advance. You must raise any billing query promptly.
Qualifying 12-month plans may include promotional benefits such as two months free, setup included and a website described as FREE and worth £295. Eligibility, scope and delivery are subject to the accepted proposal. Promotional values are comparison values, are not cash alternatives and cannot be transferred or refunded separately.
Setup, delays and approvals
Timescales begin when we have received the required information, access and payment. We are not responsible for delays caused by missing content, late approval, unavailable third-party accounts, platform verification or circumstances outside our reasonable control. Where you do not respond, we may pause the work and adjust the delivery date.
Intellectual property and licence
You keep ownership of material you supply and grant us a licence to use it to deliver the service. We retain ownership of our pre-existing systems, methods, templates, code, processes and know-how.
After all due fees are paid, you may use final client-specific content and website materials supplied under the agreed service for your business. Third-party software, fonts, images, plugins and platforms remain subject to their own licences.
Confidentiality and data protection
Each party will take reasonable care of the other party’s confidential information and use it only for the contract. Where we process personal information on your documented instructions, the parties will comply with applicable data-protection law and any separate data-processing terms agreed between us.
Third-party services
Our service may connect with Google, Meta, review platforms, hosting, email, SMS, WhatsApp, analytics, payment or other providers. Those services may change, suspend features or close accounts under their own rules. We will take reasonable steps to help, but we are not responsible for a third party’s independent acts, outages, policy decisions or data practices.
Term, cancellation and suspension
The minimum term and renewal arrangements are shown in the accepted order. A 12-month plan continues for the agreed minimum term unless the order states otherwise. After any minimum term, cancellation takes effect in accordance with the notice period shown in the order.
We may suspend work for overdue payments, security concerns, unlawful instructions, platform abuse or a serious breach. Either party may end the contract for a material breach that is not remedied within a reasonable written notice period, or immediately where the breach cannot be remedied.
Liability
Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Subject to that, we are not liable for indirect or consequential loss, loss of anticipated profit, loss caused by inaccurate client information, platform decisions or a failure to maintain backups or account security. Our total liability arising from the service is limited to the fees paid or payable for the affected service during the 12 months before the event giving rise to the claim.
General terms
Neither party is responsible for delay caused by events beyond reasonable control. A failure to enforce a term is not a waiver. If one term is unenforceable, the remaining terms continue. You may not transfer the contract without our written consent; we may transfer it as part of a genuine business reorganisation or sale.
Complaints and governing law
Please contact us first so we can investigate and try to resolve a concern. These terms and any non-contractual dispute are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, unless mandatory law requires otherwise.
Email info@reviewflywheel.co.uk or use our contact form.